Refund Policy

Last updated 2026-10-25

This policy applies to purchases made on Maazul (maazul.com).

1. What can be refunded

Under the Egyptian Consumer Protection Law (No. 181 of 2018, Article 40), you may withdraw from a purchase within 14 days. So every paid product, including each subscription period, has a refund window of at least 14 days from the payment date. Some products give you longer, and each product shows its window before you pay. Within the window you get a full refund for any reason, without having to explain.

Approved refunds are sent within 7 days of your request.

Products that depend on third parties, such as domain registrations and renewals, become non-refundable once they are completed, where the law allows this and it is stated before purchase. If such an order fails and is not completed, we refund it.

The refund terms shown at the time of purchase are part of this policy.

2. Subscriptions and cancellation

• Subscriptions paid by card with auto-renew are charged automatically at the start of each period until you cancel. Subscriptions paid by mobile wallet do not renew automatically.
• You can cancel or turn off auto-renew at any time from the Billing page. No further charges are made, and you keep access until the end of the period you paid for.
• Cancelling does not by itself refund the current period; that follows the product's refund window. Each renewal counts as a new payment with its own refund window.
• If a card renewal fails, we retry for a few days. A subscription that does not renew automatically stays active for 5 days after its period ends, so you can renew it from the Billing page. After that the subscription ends and nothing more is charged.
• Your subscription renews at the price you signed up at, even if our prices change or the plan is no longer offered to new customers.
• To change plans, cancel your current subscription; it stays active until the end of the period you paid for. You can subscribe to the new plan straight away, and it starts immediately. Unused time on the old plan is not refunded or credited, unless you are still within that payment's refund window.
• When a paid plan ends, your account returns to the free plan's limits. Nothing you created is deleted because the plan ended, but you cannot add more until you are within those limits.

3. Always refunded, never refunded

Whatever the product's refund terms, we always refund:

• duplicate charges for the same payment;
• charges made after you cancelled, before the renewal date;
• service we could not provide because of a fault on our side (in proportion, if only part of the service was affected).

This does not apply when the problem was caused by incorrect information you provided or by your own actions.

We never refund:

• accounts, subdomains or services suspended or terminated for breaking our Terms of Service, such as phishing, malware, fraud, spam or abuse (we also stop renewing their subscriptions, so no further charges are made);
• unused time after you cancel outside the refund window.

4. How to request a refund and how you receive it

Email support@maazul.com from the email address on your account, with the payment date, the amount and the reason. We reply within 3 business days.

Approved refunds go back to the original card or mobile wallet, in the original currency (EGP or USD), through our payment provider, Kashier. Payments made by InstaPay, mobile wallet or bank transfer are refunded to the account they came from. We refund the full amount for the refunded part and do not deduct payment fees. Banks and wallet providers usually take 5 to 14 business days to show the refund; exchange-rate differences and fees charged by your bank are outside our control.

A full refund ends the related subscription or service immediately. A partial refund does not. For a domain, a refund may require cancelling or giving up the domain where that is possible.

5. Disputes and abuse

If you think a payment is wrong, please contact us before opening a dispute with your bank, so we can fix it quickly. We may decline refund requests that show clear signs of fraud or repeated abuse, and may suspend the related service while a fraudulent dispute is investigated. This does not limit your right to dispute a payment with your bank.

6. Changes and your rights

We may update this policy. Changes apply to purchases made after the update; each purchase follows the refund terms shown when it was made. This policy is read together with our Terms of Service and Privacy Policy, and nothing in it limits your rights under the Egyptian Consumer Protection Law or other consumer rights that the law does not allow to be limited.

Questions? Email support@maazul.com or call +20 10 4322 4450. See also our Privacy Policy, Terms of Service and Refund Policy.